Client FAQ's
Calendar
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Book into and join a live event
From your 'My Hub' page (please see below) If you hit the 'Calendar Booking' button... From within your ca...
Ryan Hallett -
Cancel an event
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then sele...
Bruce Milne -
View an event
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then sele...
Bruce Milne
Files
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Rename a file
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
Bruce Milne -
View a file
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
Bruce Milne -
Delete a file
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
Bruce Milne -
Download a file
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
Bruce Milne -
Star (Favourite) a file
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
Bruce Milne
My Hub
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Accepting new trainer invite
If you log in to your existing account with your old/current trainer, you will see an invite from your new...
Ryan Hallett -
Update measurements & view results
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
Bruce Milne -
Your ‘fitness interests’ and goal
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
Bruce Milne -
Update & view Progress photos
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
Bruce Milne -
View & Edit PAR-Q
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select...
Bruce Milne
Messages
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Send a message
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
Bruce Milne
Nutrition
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Create a meal template
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select ...
Bruce Milne -
Logging using a meal template
From your 'My Hub' page (please see below) If you click 'Log Nutrition' at the top of your page... the...
Bruce Milne
Packages & Payments
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View payment history
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
Bruce Milne -
View my purchased packages
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
Bruce Milne -
Purchase a package & add discount code to my purchase
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
Bruce Milne
Programs
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Complete a previous days workout in a program
1. Head to your active program and select the week and workout you wish to complete 2. Select the ...
Ryan Hallett -
View my program
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
Bruce Milne
Settings
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Change unit type
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
Bruce Milne -
Change my login details
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
Bruce Milne -
Connect & disconnect my Fitbit
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
Bruce Milne -
View & Edit My personal details
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
Bruce Milne
Chat
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How to mute a chat
1. Begin by opening up the message you wish to mute and select the Cog icon in the top-right. 2. Next, ...
Ryan Hallett -
How to send Media
1. Begin by opening up the message you wish to add media to and selecting the + icon located to the left of...
Ryan Hallett