Client FAQ's
Calendar
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Book into and join a live event
From your 'My Hub' page (please see below) If you hit the 'Calendar Booking' button... From within your ca...
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Cancel an event
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then sele...
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View an event
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then sele...
Files
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Rename a file
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
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View a file
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
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Delete a file
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
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Download a file
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
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Star (Favourite) a file
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
My Hub
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Accepting new trainer invite
If you log in to your existing account with your old/current trainer, you will see an invite from your new...
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Update measurements & view results
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
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Your ‘fitness interests’ and goal
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
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Update & view Progress photos
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
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View & Edit PAR-Q
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select...
Messages
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Send a message
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
Nutrition
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Create a meal template
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select ...
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Logging using a meal template
From your 'My Hub' page (please see below) If you click 'Log Nutrition' at the top of your page... the...
Packages & Payments
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View payment history
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
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View my purchased packages
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
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Purchase a package & add discount code to my purchase
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
Programs
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View my program
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
Settings
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Change unit type
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
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Change my login details
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
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Connect & disconnect my Fitbit
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
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View & Edit My personal details
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
Chat
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How to mute a chat
1. Begin by opening up the message you wish to mute and select the Cog icon in the top-right. 2. Next, ...
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How to send Media
1. Begin by opening up the message you wish to add media to and selecting the + icon located to the left of...