Trainer FAQ's
Calendar
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Book an activity
From your 'My Hub' page (please see below) If you hit the 'Calendar Booking' button... You can then add...
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Book an Event
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select...
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View, Edit and Cancel an activity
From your 'My Hub' page (please see below) If you hit the 'Menu' icon in the top right... and select 'Cal...
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Recurring Sessions: edit and cancel
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
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View an additional trainer’s calendar
From your 'My Hub' page (please see below) If you hit the 'Menu' icon in the top right... then select 'Ca...
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View a client’s booked activities
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
Contacts
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Information on additional trainers
Access: - All additional trainers will have the same access as the admin, they will be able to see each oth...
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Adding a contact
From your 'My Hub' page (please see below) If you hit the 'Add Contact' tab... and fill in all the requi...
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Removing a client
From your 'My Hub' page (please see below) hit the 'Menu' icon in the top right... and select 'Contacts'...
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Reassign a client
From your 'My Hub' page (please see below) If you hit the 'Menu' icon in the top right... and select '...
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Edit / update a contacts detail’s
From your 'My Hub' page (please see below) If you hit the 'Menu' icon in the top right... and select 'Con...
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View and use additional trainers’ plans (workouts, nutrition plans, schedules & groups in one)
From your 'My Hub' page (please see below) If you hit the 'Menu' icon in the top right... and select the...
Custom App
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Custom app FAQs
What do I get with a custom app? The custom app icon gives your business all the power of My PT Hub but wit...
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How to set up a Google developer account
For more information, please do contact Google for support Google - How to create a developer account To a...
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Custom app process - Android (Optional)
Android Apps The one-time fee covers both iOS and Android devices, but the processes for building these are...
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Custom app process - iOS
iOS Apps The one-time fee covers both iOS and Android devices, but the processes for building these are ver...
Events
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Start a live event
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
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How to add a live workout to your event
From your 'My Hub' page (please see below) If you hit the 'Menu' icon in the top right... Then select 'Ev...
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Edit & delete an event
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select ...
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Start an event
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
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Check in to an event
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
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See who's attending an event
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
Exercises
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Creating a workout from exercise library
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
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Create a custom exercise
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
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View a custom exercise
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
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Edit a custom exercise
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
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Assign a custom exercise
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
Files
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Upload a file
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
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View, edit and delete a file
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
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View a client’s uploaded files
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
Finances
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Add a cash/cheque payment
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
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My business analytics
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
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Receipts
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
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What’s the difference between ‘available’ and ‘pending’ balance
Within 'Financials' Which can be found under your 'Menu' icon in the top right... If you select 'Balance ...
Forms
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Create a form
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
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Assign forms to clients
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
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Add a form to the activation process
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
General
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Upgrading your mypthub account from V2 to V3
From your 'My Hub' page (please see below) You will see a 'Switch To New My PT Hub Now' banner at the top ...
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Search, Filter & Sort
From any My PT Hub page, you will be able to Search, Filter or Sort any workouts, nutrition plans etc just ...
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Applying a coupon code when upgrading your subscription
From your 'My Hub' page (please see below) If you go to the 'Upgrade' icon in the top right... You will t...
Groups
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Creating a group
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
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File groups
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
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Event groups
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
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Client groups
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
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Nutrition groups
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
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Workout groups
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
Marketplace
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Fitbit Integration
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select...
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Archon Combine
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then selec...
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Find a plan
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select...
Results Tracker
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How to track your client’s progress
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select...
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View a client’s progress
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
Programs
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Create a program
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
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View, edit, duplicate, delete a program
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
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Edit a program for an individual client
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
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Packaging a program
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
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View a client’s missed workouts / nutrition plans
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
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Edit a schedule for an individual client
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then sele...
Permissions
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Additional trainer permissions
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
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Client permissions
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
Packages
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Trainers canceling an active package/subscription for client
1. Head to the 'Contacts' area and click on the client's profile. 2. Once on their profile head to fi...
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Credit packages and Unlimited credits.
When creating a package, you will have the option of whether you watch to have the package as a 'Credit' pa...
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Delete a discount voucher
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select...
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Edit a discount voucher
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
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Create a discount voucher
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
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The Builder
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
Nutrition
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Set my clients a shopping list
Your client's shopping list is automatically populated from the items you set them, when creating their nut...
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View, edit, delete custom food item
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
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Create a custom food item
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
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View, edit, delete meal templates
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
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Create a meal template
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
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View, edit, delete nutrition plans
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
Messages
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View and reply to messages
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select ...
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Create a new message
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
Settings/Setup
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Edit my personal details
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
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Change my email address and password
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
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Edit my company details
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
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Editing Notifications
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
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Sync my calendar
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
Workouts
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Giant-set and super-set in workouts
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then selec...
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View a client’s created workouts
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
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Edit a workout for a specific client
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
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View, assign and unassign a client’s workouts
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
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View, edit, duplicate, delete a workout
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
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Creating a workout using a template
From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...
Chat
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How to see if a client has seen a message (App)
1. Begin by opening up a message and Pressing and holding the message you wish to check. You'll receive the...
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How to send a Voice Note (App)
1. Begin by opening up a message you wish to send your voice note in and select the Microphone icon in the ...
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How to send Media (App)
1. Begin by opening up a message you wish to send your media in and select the + icon in the bottom left of...
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How to create a broadcast message (App)
1. From your Hub select the Menu icon in the bottom right of the screen. 2. Next, select Chat. You wi...
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How to create a group chat (App)
1. From your Hub select the Menu icon in the bottom right of the screen. 2. Next, select Chat. You wi...
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How to send Media
1. Begin by opening up the message you wish to add media to and selecting the + icon located to the left of...