1. My PT Hub
  2. Trainer FAQ's

Trainer FAQ's

Calendar

  • Book an activity

    From your 'My Hub' page (please see below) If you hit the 'Calendar Booking' button...    You can then add...

    Bruce Milne
  • Book an Event

    From your 'My Hub' page (please see below)   If you go to the 'Menu' icon in the top right... then select...

    Bruce Milne
  • View, Edit and Cancel an activity

    From your 'My Hub' page (please see below) If you hit the 'Menu' icon in the top right... and select 'Cal...

    Bruce Milne
  • Recurring Sessions: edit and cancel

    From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...

    Bruce Milne
  • View an additional trainer’s calendar

    From your 'My Hub' page (please see below) If you hit the 'Menu' icon in the top right... then select 'Ca...

    Bruce Milne
  • View a client’s booked activities

    From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...

    Bruce Milne

Contacts

  • Freeze a client

    You can now freeze your client's accounts if they are taking a break from training with you! If you head to...

    Ryan Hallett
  • Trainer - How to view a clients logged habits

    You will need to head to the clients account and select habits.  You can then select each habit to see if ...

    Ryan Hallett
  • Information on additional trainers

    Access: - All additional trainers will have the same access as the admin, they will be able to see each oth...

    Ryan Hallett
  • Adding a contact

    From your 'My Hub' page (please see below) If you hit the 'Add Contact' tab...   and fill in all the requi...

    Bruce Milne
  • Removing a client

    From your 'My Hub' page (please see below)  hit the 'Menu' icon in the top right... and select 'Contacts'...

    Bruce Milne
  • Reassign a client

    From your 'My Hub' page (please see below)   If you hit the 'Menu' icon in the top right...    and select '...

    Bruce Milne
See all 19 articles

Custom App

  • Custom app FAQs

    What do I get with a custom app? The custom app icon gives your business all the power of My PT Hub but wit...

    Bruce Milne
  • How to set up a Google developer account

    For more information, please do contact Google for support  Google - How to create a developer account To a...

    Ryan Hallett
  • Custom app process - Android (Optional)

    Android Apps The one-time fee covers both iOS and Android devices, but the processes for building these are...

    Ryan Hallett
  • Custom app process - iOS

    iOS Apps The one-time fee covers both iOS and Android devices, but the processes for building these are ver...

    Ryan Hallett

Events

  • Start a live event

    From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...

    Ryan Hallett
  • How to add a live workout to your event

    From your 'My Hub' page (please see below) If you hit the 'Menu' icon in the top right... Then select 'Ev...

    Ryan Hallett
  • Edit & delete an event

    From your 'My Hub' page (please see below)   If you go to the 'Menu' icon in the top right... then select ...

    Bruce Milne
  • Start an event

    From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...

    Bruce Milne
  • Check in to an event

    From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...

    Bruce Milne
  • See who's attending an event

    From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...

    Bruce Milne

Exercises

  • Creating a workout from exercise library

    From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...

    Bruce Milne
  • Create a custom exercise

    From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...

    Bruce Milne
  • View a custom exercise

    From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...

    Bruce Milne
  • Edit a custom exercise

    From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...

    Bruce Milne
  • Assign a custom exercise

    From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...

    Bruce Milne

Files

  • Upload a file

    From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...

    Bruce Milne
  • View, edit and delete a file

    From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...

    Bruce Milne
  • View a client’s uploaded files

    From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...

    Bruce Milne

Finances

  • Add a cash/cheque payment

    From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...

    Bruce Milne
  • My business analytics

    From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...

    Bruce Milne
  • Receipts

    From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...

    Bruce Milne
  • What’s the difference between ‘available’ and ‘pending’ balance

    Within 'Financials' Which can be found under your 'Menu' icon in the top right... If you select 'Balance ...

    Bruce Milne

Forms

  • Create a form

    From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...

    Bruce Milne
  • Assign forms to clients

    From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...

    Bruce Milne
  • Add a form to the activation process

    From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...

    Bruce Milne

General

Groups

  • Creating a group

    From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...

    Bruce Milne
  • File groups

    From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...

    Bruce Milne
  • Event groups

    From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...

    Bruce Milne
  • Client groups

    From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...

    Bruce Milne
  • Nutrition groups

    From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...

    Bruce Milne
  • Workout groups

    From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...

    Bruce Milne

Marketplace

  • Fitbit Integration

    From your 'My Hub' page (please see below)    If you go to the 'Menu' icon in the top right... then select...

    Bruce Milne
  • Archon Combine

    From your 'My Hub' page (please see below)    If you go to the 'Menu' icon in the top right...   then selec...

    Bruce Milne
  • Find a plan

    From your 'My Hub' page (please see below)   If you go to the 'Menu' icon in the top right...   then select...

    Bruce Milne

Results Tracker

  • How to track your client’s progress

    From your 'My Hub' page (please see below)   If you go to the 'Menu' icon in the top right...   then select...

    Bruce Milne
  • View a client’s progress

    From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...

    Bruce Milne

Programs

  • Create a program

    From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...

    Bruce Milne
  • Ending a clients program

    To end a client's active program you will need to head to programs > compliance via the web.     Once on ...

    Ryan Hallett
  • View, edit, duplicate, delete a program

    From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...

    Bruce Milne
  • Edit a program for an individual client

    From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...

    Bruce Milne
  • Packaging a program

    From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...

    Bruce Milne
  • View a client’s missed workouts / nutrition plans

    From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...

    Bruce Milne
See all 9 articles

Permissions

  • Additional trainer permissions

    From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...

    Bruce Milne
  • Client permissions

    From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...

    Bruce Milne

Packages

  • Trainers canceling an active package/subscription for client

    1. Head to the 'Contacts' area and click on the client's profile.      2. Once on their profile head to fi...

    Ryan Hallett
  • Credit packages and Unlimited credits.

    When creating a package, you will have the option of whether you watch to have the package as a 'Credit' pa...

    Ryan Hallett
  • Delete a discount voucher

    From your 'My Hub' page (please see below)   If you go to the 'Menu' icon in the top right...   then select...

    Bruce Milne
  • Edit a discount voucher

    From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...

    Bruce Milne
  • Create a discount voucher

    From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...

    Bruce Milne
  • The Builder

    From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...

    Bruce Milne
See all 14 articles

Nutrition

  • Set my clients a shopping list

    Your client's shopping list is automatically populated from the items you set them, when creating their nut...

    Bruce Milne
  • View, edit, delete custom food item

    From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...

    Bruce Milne
  • Create a custom food item

    From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...

    Bruce Milne
  • View, edit, delete meal templates

    From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...

    Bruce Milne
  • Create a meal template

    From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...

    Bruce Milne
  • View, edit, delete nutrition plans

    From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...

    Bruce Milne
See all 10 articles

Messages

  • View and reply to messages

    From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right...   then select ...

    Bruce Milne
  • Create a new message

    From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...

    Bruce Milne

Settings/Setup

  • How to change branding colors using HEX code (Mac OS)

    Ryan Hallett
  • Edit my personal details

    From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...

    Bruce Milne
  • Change my email address and password

    From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...

    Bruce Milne
  • Edit my company details

    From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...

    Bruce Milne
  • Editing Notifications

    From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...

    Bruce Milne
  • Sync my calendar

    From your 'My Hub' page (please see below) If you go to the 'Menu' icon in the top right... then select '...

    Bruce Milne
See all 10 articles

Workouts

See all 7 articles

Chat

  • How to see if a client has seen a message (App)

    1. Begin by opening up a message and Pressing and holding the message you wish to check. You'll receive the...

    Ryan Hallett
  • How to send a Voice Note (App)

    1. Begin by opening up a message you wish to send your voice note in and select the Microphone icon in the ...

    Ryan Hallett
  • How to send Media (App)

    1. Begin by opening up a message you wish to send your media in and select the + icon in the bottom left of...

    Ryan Hallett
  • How to create a broadcast message (App)

    1. From your Hub select the Menu icon in the bottom right of the screen.     2. Next, select Chat. You wi...

    Ryan Hallett
  • How to create a group chat (App)

    1. From your Hub select the Menu icon in the bottom right of the screen.     2. Next, select Chat. You wi...

    Ryan Hallett
  • How to send Media

    1. Begin by opening up the message you wish to add media to and selecting the + icon located to the left of...

    Ryan Hallett
See all 8 articles